Learn extra product knowledge
This quick activity can take your knowledge to the next level.
Make a list of the top ten product questions customers ask.
Quiz yourself on the answers. (You should be able to answer them all.)
Identify something extra you can share for each question.
It's that extra part where your product knowledge shines.
Take a moment to think about the extra knowledge you can share to help your customers have a better experience.
Bonus info: Extra product knowledge can help you improve first contact resolution. Apply this tip by identifying two things.
